Olympic Silver Support Service

The best available system support for an enterprise network computing environment, Olympic Silver Support Service blankets your system with comprehensive, hardware, software, and network product coverage.

Olympic Silver Support Service gives you prompt and direct telephone access to experienced support engineers who can help resolve your issues quickly, and offers onsite coverage and remote dial-in systems analysis.

The package also gives you access to the same knowledge database our technicians use to assist you - over the Internet, the Web, or on CD-ROM - so you can troubleshoot technical issues in your own timeframe. Also available is a complete range of additional education, operations management, and systems integration services.

• 4 hour on-site response; 0800 - 1800 Mon to Fri. [not including Bank & Public Holidays]
• Responsive telephone support from highly trained, experienced UNIX experts
• Onsite support for urgent hardware repairs during normal business hours
• Access to Olympic Support technical knowledge database
• Availability of global coverage capabilities for system support at a consistently high quality level
• Simple, single-fee pricing structure makes service costs stable and predictable
• World-class UNIX support expertise
• Access to patch releases & new revisions of Solaris (where available)
• Virus Alerts via Olympic Updates

Olympic Silver Support Additional Service Options:

• 2 hour on-site hardware response for urgent problems
• Unbundled software enhancements - Customers can receive Olympic Support’s unbundled product enhancement releases on CD-ROM for each contracted product
• Olympic Alerts Remote Monitoring. See Olympic Alerts
• Olympic SelfSolve through Online Detective

NOTE: Specific program features are subject to local geographic availability.

For more information or to talk direct to an Olympic Support Account Manager please contact us on 0870 5151515

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