From March 1st Olympic Support will add 24:7 telephone support to its Silver Support contracts. This will give customers a valuable additional resource, allowing support calls to be logged and access to remote dial-in systems analysis anytime day or night. It will save valuable downtime if an on-site visit is required. Logging a support call in the evening will enable our engineers to be primed, ready to call and fix the problem at earliest opportunity the next day.
Olympic Silver Support already offers the best available system support for an enterprise network computing environment. This extension of the telephone support to cover 24 hours, 7 days a week will give users prompt and direct telephone access to experienced support engineers who can help resolve out of hours issues quickly.
Roger Taylor, Managing Director at Olympic Support says "Our aim is always to offer a real value-add to our customers and a definable difference from other support providers in the way in which we deliver our technical services. It's a service model we're always improving and the extension of telephone support to silver support customers reflects this."
