Service Desk/1st Line Tech Support
*** No Agencies Please ***
Service Desk/1st Line Tech Support for 24/7 global enterprise break-fix maintenance company.
Due to expansion, we are looking to recruit an enthusiastic individual who has an emphasis on customer service.
Working as part of a 24/7 team, you will provide support for Incidents and Service Requests for multiple managed services customers.
Duties will include:
- Taking and receiving calls from customers, end-users, engineers and sub-contractors.
- Managing calls through to completion.
- Logging calls and T&M requests via helpdesk software.
- Liaise and coordinate with engineers and sub-contractors to ensure all call records are up to date and accurate.
- Updating call logs, customers and end-users in a timely fashion.
- Update Purchasing department with spares requirements & urgently required parts.
- Reporting to Ops Manager for escalations.
- Microsoft Desktop products including Windows XP.
- Microsoft Office 2003/2007.
- Microsoft Windows Server 2003, Terminal Server, Active Directory.
- Cisco CCNA.
Hours:
37.5 per week based on a 24/7 rota system.
Wage:
£16,000-£18,000 dependent on experience.
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