Olympic Support a proves a valuable asset for global investment group
When you're one of the biggest players in the global investment market, sharing knowledge, ideas, resources, and country-specific market expertise, maintaining the organizational structure and streamlining operations to improve the flow of data is crucial.
IT Support Objectives
With a team of over 450 investment professionals operating out of offices in 19 countries across North America, Europe, Asia, Australia, the Middle East/North Africa and Latin America, this private global investment firm had a complex back-end IT infrastructure that needed to deploy network systems support with greater flexibility and security.
Flexible and Specific Support Solutions
- 27:7 4 hour response hardware break-fix service with network maintenance support for HP Proliant Servers, IBM Laptops and Cisco networking to sites in Munich, Luxembourg, Frankfurt, Milan, Stockholm, Barcelona, Madrid, Paris and Istanbul
- Olympic Support's own local technical service providers available on immediate callout with access to spares held in depots within easy reach of each location
Innovative Support Benefits
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A demonstration of real cost-savings, whilst maintaining added value were the primary factors in the selection process of this global investment firm which were met in a number of areas:
- Reduced support and maintenance costs by 50%
- Streamlined operations and freed up in-house technicians for more productive work
- Increased service levels at a local level
- Higher than average first call fixes
- Personal technical account management
- A single-source for support and maintenance
- Eliminates the confusion and duplication of support from multiple Vendors
- Better SLA's and more reliable fix times than traditional OEM support
Borderless Support Services
Olympic Support have two decades of providing innovative support delivery build on experience, technical expertise and flexibility of services. In that time our focus on reducing operating costs and simplifying IT maintenance for channel reseller partners and the end user has made us a leader in providing independent multi-vendor support world-wide. Currently we are represented in over 50 countries, covering Europe, Asia Pacific, Canada, Africa and the Middle East, providing access to innovative and specialist IT support services on a truly global basis.
