Olympic Support goes further with smarter and faster networking support
Working with a Pan-European information delivery platform requires speed, innovation and flexibility. When that telecoms provider services major organisations, mid-size businesses and wholesale customers with a powerful IT resources, managed services, networking and communication solutions that covers 21 countries, 33,000km network in 38 major European cities with direct fibre connections into 17,000 buildings and 19 data centres, it expects efficient and reliable service delivery.
IT Support Objectives
A pioneering European Ethernet and IP networks that seamlessly connects over 100 cities and achieves the industry's highest standards in performance, latency and security. Comprehensive IT infrastructure with services across Europe and 19 state-of-the-art data centres with tens of thousands of devices under management. Integrated IT managed services, networking and communications environment. All this required multi-vendor support that would meet real-time business demands and improves cost efficiency.
Flexible and Specific Support Solutions
- 27:7 4 hour response hardware break-fix service for HP Proliant and Sun servers in the major European offices located in London, Milan, Paris and Frankfurt
- Rapid response from local technical service providers with access to spares held in depots within easy reach of each location.
Innovative Support Benefits
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This telecoms provider has gained above average returns by utilising Olympic Support in its long term IT strategy:
- Reduced previous support and maintenance budget by 50%
- Streamlined operations and freed up in-house technicians for more productive work
- Increased service levels at a local level
- Higher than average first call fixes
- Personal technical account management
- A single-source for support and maintenance
- Eliminated the confusion and duplication of support from OEM Vendors
- Better SLA's and more reliable fix times than traditional OEM hardware support
Borderless Support Services
Olympic Support has two decades of providing innovative support delivery build on experience, technical expertise and flexibility of services. In that time our focus on reducing operating costs and simplifying IT maintenance for channel reseller partners and the end user has made us a leader in providing independent multi-vendor support world-wide. Currently we are represented in over 50 countries, covering Europe, Asia Pacific, Canada, Africa and the Middle East, providing access to innovative and specialist IT support services on a truly global basis.
