Service & Operations Centre
Service Excellence
As a channel based support and maintenance service provider Olympic Support understands the importance of the channel and establishing long term partnerships within our reseller partners.
Our central service and operations centre is staffed with a strong technical and support team. From here Olympic Support is able to administer and manage our channel partners' end user contracts with an unequalled level of service.
Our business is fundamentally people based. The exceptional staff retention and customer loyalty is a testament to the attention to service and training we employ.
We have extensive warehouse facilities on-site, with one of the largest stockholdings of spares in Europe, which means there is no delay in sourcing and despatching a critical component. Sufficient spares for all supported hardware are held on-site and ensure availability and delivery. Technical staff are always on-hand to offer relevant advice regarding the replacement of parts.
Even with over two decades of independent multi-vendor support experience and expertise behind us, Olympic support are constantly improving levels of support for existing technologies and is at the forefront of support provision to emerging technologies.
With experience gained from UK enterprises, Olympic Support is now exporting its independent multi-vendor support expertise across mainland Europe. With a defined expansion strategy, committed to maintaining the quality of it's support and maintenance services, Olympic Support can now open up new opportunities for resellers to provide a dedicated multi-site support resource across Europe, whilst still retaining a single point of contact in the UK.
European IT Coverage
Download Olympic Support - Europe Coverage
Olympic Support has an extensive network of service centres and spares depots across the UK & Ireland and Europe, ensuring spares are always 100% available.
Our extensive geographical coverage with offices and service centres allied to our exceptional service capabilities.
- Unrivalled level of service and technical ability across all support levels and applications
- Call tracking system to monitor and report your calls
- Built-in escalation procedures that guarantee resolution and monitor any problem through each and every issue
- Accredited and trained technicians on call to diagnose and deal with a wide range of availability problems
- Big discounts on manufacturers listed support costs providing better coverage and fix times compared to vendor & OEM packages
- Flexible Managed Services
- Each contract is individually prepared and spared to ensure fast and efficient service
- One of the largest stockholdings in Europe allows our technicians to carry a full spares inventory with the aim of responding and fixing your call first time, every time
- ISO 9001 accreditation & ASCDI membership - It is the policy of Olympic Support to ensure that the supply, installation, servicing of products and all IT related services consistently meet the Company’s determined specifications, standards and criteria in every respect, and meet customers’ expectations for product quality, delivery and service
