Olympic Support Background
Model Support Business
After delivering 17 years of UNIX services, we developed a business model solely concentrated on offering better and more flexible support services than vendors could provide. A strategy was created that focussed entirely on providing independent multi-vendor enterprise support for the channel.
With a policy of "no product sales or direct support sales to end-users" legacy direct customers and product sales were migrated to relevant channel partners.
Solid Financial Foundations
To realise the potential of channel only support involved acquiring investment from outside the company and now we are part of a group with over 100 employees, with offices across the UK & Ireland and Europe and an annual turnover in excess of £30m.
Investment in Knowledge and Resources.
While concentrating on important services, our sights are firmly set on the future, as we continue to invest heavily and continuously in improving our support services through ongoing training for our technical staff and bringing on board new technologies to ensure that we continue to provide better levels of service and better fix times.
Facts & Figures
- Olympic Support takes ownership of all calls for 1000’s of contracts, covering over 50,000 system devices, across 1000’s of sites Worldwide.
- Olympic Support’s group training budget for the last financial year exceeded £100k.
- Over 99% of all service calls in the last three years were hit within SLA by Olympic Support staff.
- Olympic Support has over a dozen service centres located in the UK & Ireland and Europe.
- Olympic Support has averaged 15% year on year growth over the last 3 years and has a mapped out infrastructure strategy to support future growth.
- Our financial foundation is solid, being part of a business with over 100 employees and annual turnover exceeding £30m.
- We operate from offices in Birmingham, Leeds, Chesterfield, London, Scotland, Ireland and Spain.
Testimonials
Some of the nice things that have been said about our service and the recommendations we have received from our channel partners.
“IT support is a major investment, so there can be no grey areas when you choose a support partner. Tailored support programmes such as Olympic Platinum, Olympic Gold, Olympic Silver and Olympic Bronze offered us the freedom to choose when and what they purchased, whilst still retaining high quality specialist 24x7 support for highly integrated SAN & back-up solutions, across their heterogeneous product platforms”
“Centralising our support increased our flexibility. We can now add or change our requirements as and when it's needed”
“The serious threat of “business interruption” has brought home the importance of having the right support for proper back up and recovery systems in place. Olympic Support has been working with us to limit the risks to our clients. A role that requires a committed support partner with the training and availability in readiness to tackle any incident and ensure the rapid resumption of business.”
“The initial pricing and contract set-up went very smoothly and with a professional approach, I have no hesitation in recommending Olympic Support as a system maintainer and we have no reason to question our decision.”
ISO 9001
It is the policy of Olympic Support to ensure that the
supply, installation, servicing of products and all IT related
services consistently meet the Company’s determined
specifications, standards and criteria in every respect, and
meet customers’ expectations for product quality, delivery
and service.
ASCDI Membership
Olympic Support is a full member of the Association of
Service and Computer Dealers International, an international
non-profit organization, made up of companies who provide
technology business solutions, technical support and
value added services to the business community.
